Question 1

What is VidPlug and how does it work?

Accepted Answer

VidPlug is a revolutionary shoppable video platform that transforms your product videos into interactive shopping experiences. Simply upload your videos, add clickable hotspots to products, and embed the player on your website. Viewers can click on products to learn more or purchase without leaving the video.

Question 2

Who is VidPlug for?

Accepted Answer

VidPlug is perfect for e-commerce businesses, brands, content creators, and agencies looking to increase engagement and conversions from their video content. Whether you're a small boutique or a large enterprise, VidPlug scales to meet your needs.

Question 3

What types of videos work best with VidPlug?

Accepted Answer

VidPlug works great with product demonstrations, tutorials, lookbooks, unboxing videos, fashion shows, and any content where you want viewers to be able to purchase featured products. Both pre-recorded and live stream videos are supported.

Question 4

How long does it take to set up VidPlug?

Accepted Answer

Most users can get their first shoppable video live in under 30 minutes. Our platform integrates seamlessly with major e-commerce platforms like Shopify and WooCommerce. For custom integrations, our API documentation and support team will guide you through the process.

Question 5

Does VidPlug work on mobile devices?

Accepted Answer

Absolutely! VidPlug is fully responsive and optimized for all devices. Our player automatically adapts to provide the best experience whether viewers are on desktop, tablet, or mobile. Mobile accounts for over 60% of video commerce transactions.

Question 6

Do you host our videos?

Accepted Answer

Yes, VidPlug includes secure video hosting with global CDN delivery for fast playback worldwide. You can also use your existing video hosting service if preferred. We support YouTube, Vimeo, and self-hosted videos.

Question 7

What analytics and tracking are available?

Accepted Answer

VidPlug provides comprehensive analytics including view counts, engagement rates, hotspot clicks, conversion tracking, viewer behavior heatmaps, and ROI metrics. All data is available in real-time through your dashboard and can be exported for deeper analysis.

Question 8

Is there a free trial available?

Accepted Answer

Yes! All VidPlug plans come with a 14-day free trial. No credit card is required to start. You'll have full access to all features during the trial period to experience the power of shoppable videos.

Question 9

Can I change my plan later?

Accepted Answer

Of course! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, you'll only pay the prorated difference.

Question 10

Do you offer custom enterprise pricing?

Accepted Answer

Yes, we offer custom Enterprise plans for organizations with specific needs. This includes unlimited videos, custom integrations, dedicated support, SLA guarantees, and more. Contact our sales team to discuss your requirements.

Question 11

Which e-commerce platforms does VidPlug integrate with?

Accepted Answer

VidPlug integrates seamlessly with Shopify, WooCommerce, Magento, BigCommerce, and many other platforms. We also provide a flexible API for custom integrations. Our integration guides make setup quick and easy.

Question 12

Can I use VidPlug on multiple websites or stores?

Accepted Answer

Yes! Depending on your plan, you can use VidPlug across multiple domains and stores. Our Growth and Professional plans support multiple sites, and Enterprise plans offer unlimited usage.

Question 13

Do you provide API access?

Accepted Answer

API access is available on Growth, Professional, and Enterprise plans. Our RESTful API allows you to programmatically manage videos, hotspots, analytics, and more. Comprehensive documentation and SDKs are provided.

Choose the Perfect Plan for Your Business

Compare
Plans

STARTER

GROWTH

PROFESSIONAL

ENTERPRISE

VIDEO INFRASTRUCTURE

INTERACTIVE FEATURES

E-COMMERCE INTEGRATION

ANALYTICS & INSIGHTS

CUSTOMIZATION

TEAM & COLLABORATION

DEVELOPER TOOLS

SUPPORT

Ready to transform your videos into sales?

Everything You Need to Know About VidPlug

What is VidPlug and how does it work?

Who is VidPlug for?

What types of videos work best with VidPlug?

How long does it take to set up VidPlug?

Does VidPlug work on mobile devices?

Do you host our videos?

What analytics and tracking are available?

Is there a free trial available?

Can I change my plan later?

Do you offer custom enterprise pricing?

Which e-commerce platforms does VidPlug integrate with?

Can I use VidPlug on multiple websites or stores?

Do you provide API access?

Still have questions?

Ready to
3x Your Video Conversions?

Choose the Perfect Plan for Your Business

ComparePlans

STARTER

GROWTH

PROFESSIONAL

ENTERPRISE

VIDEO INFRASTRUCTURE

INTERACTIVE FEATURES

E-COMMERCE INTEGRATION

ANALYTICS & INSIGHTS

CUSTOMIZATION

TEAM & COLLABORATION

DEVELOPER TOOLS

SUPPORT

Ready to transform your videos into sales?

Everything You Need to Know About VidPlug

What is VidPlug and how does it work?

Who is VidPlug for?

What types of videos work best with VidPlug?

How long does it take to set up VidPlug?

Does VidPlug work on mobile devices?

Do you host our videos?

What analytics and tracking are available?

Is there a free trial available?

Can I change my plan later?

Do you offer custom enterprise pricing?

Which e-commerce platforms does VidPlug integrate with?

Can I use VidPlug on multiple websites or stores?

Do you provide API access?

Still have questions?

Ready to 3x Your Video Conversions?

Compare
Plans

Ready to
3x Your Video Conversions?